FAQ
Shopping Information
Where can I shop ASJ jewelry?
You can purchase our products directly through our website, instagram account, or from one of the concept stores we are dealing with.
How long does it take to receive my order?
Orders are typically delivered within10–15 working days, depending on your location.
Do you ship internationally?
Yes, we ship worldwide.
How can I reach the ASJ team?
You can contact us at info@annelsaban.com or message us on any of our social media platforms— we’re always happy to help!
Payment Information
What payment methods do you accept?
We currently accept Cash on Delivery (COD) and several online payment options for your convenience.
Orders and Returns
How do I place an order?
Choose the product and click “Add to Cart”.
Click the Cart icon on the top right of the page.
Proceed to checkout.
Choose your preferable payment method to proceed with the order.
submit your order after choosing the payment method.
Do I need an account to place an order?
It’s best to register with your email so you can easily track your orders and resolve any issues if needed.
Who do I contact for order questions or support?
For any inquiries, email us at info@annelsaban.com or send us a message on social media — our customer service team will be in touch as soon as possible.
How can I cancel my order?
Orders can be canceled within 3 days of placing.
If the courier is unable to deliver your package within 10 days, the order will be automatically canceled.
To cancel, just send us an email or message.
Can I exchange my order?
Yes, you can exchange your item within 14 days from the date of receiving it, as long as it’s unworn, unused, and returned in its original packaging.
Do you offer refunds?
We accept refund requests within 7 days of delivery. Items must be returned unworn, unused, and in their original case/packaging.
Product & Warranty
Do ASJ pieces come with a warranty?
Yes! All ASJ jewelry comes with a 1-year free warranty.
We will repair any damage free of charge within the first year of purchase (shipping fees apply).
After one year, we still offer repairs at a reasonable cost, depending on the case.
What should I do if my jewelry tarnishes?
Jewelry tarnish is very common and will naturally occur over time.
For re-shining them at home check out our detailed steps in the Jewelry Care page.
Additional FAQs
Are your pieces hypoallergenic?
Our pieces are made of 925 sterling silver and Brass plated with gold or platinum, which are generally safe for most skin types. If you have known sensitivities, feel free to reach out for more details.
How should I store my jewelry?
Always store your jewelry in its original box or an airtight pouch, away from sunlight, moisture, and perfumes — especially for plated pieces.
Do your rings come in different sizes?
Yes! Most of our rings are adjustable in size.
